These Terms and Conditions ("Terms") govern your use of our logistics and shipping services. By using our services, you agree to these terms. We've written them in plain language to make them easy to understand.
1. Service Agreement
When you use AtParcel Logistics, you're entering into an agreement with us to provide logistics and shipping services. We commit to:
Handle your shipments with care and professionalism
Provide accurate tracking and delivery updates
Maintain transparent pricing with no hidden fees
Offer customer support when you need assistance
2. Your Responsibilities
To ensure smooth service delivery, we ask that you:
Provide accurate shipping information and addresses
Package items securely and appropriately
Declare contents honestly and comply with shipping regulations
Pay for services as agreed upon
Treat our staff and partners with respect
3. Shipping Guidelines
Our shipping and delivery guidelines ensure your packages reach their destination safely:
Hazardous materials
Illegal substances
Perishable goods (without special arrangement)
Weapons and ammunition
Live animals
Items violating intellectual property
4. Liability & Protection
While we strive for excellence, it's important to understand our liability framework:
Basic coverage is included with all shipments
Additional insurance is available for high-value items
Claims must be reported within 30 days of delivery
We're not liable for delays due to circumstances beyond our control
5. Privacy & Data Security
Your privacy matters to us. Here's how we protect your information:
Process and track your shipments
Communicate with you about your orders
Improve our services
Comply with legal requirements
We never sell your personal information to third parties.
6. Updates to Terms
As our services evolve, these terms may need updates:
Questions About Our Terms?
We're here to help clarify anything that's unclear. Don't hesitate to reach out to our friendly support team.
